NYU School of Professional Studies Releases Whitepaper With Boston Consulting Group
November 11, 2021
Lodgingmagazine.com
By: Lodging Staff
NEW YORK—The global travel and lodging industry has experienced a multitude of changes over the last decade including dozens of new brand launches and the emergence of new technologies that have transformed booking and guest experiences. During this time, many industry leaders have grown concerned with the rising cost of labor and what that means for the industry. The global pandemic compounded this pressure on the labor market, which responded to historically low occupancy rates (nearly as low as 20 percent in the United States) by furloughing thousands of workers.
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